To ensure a safe and transparent shopping experience, our cancellation and return processes are carried out in accordance with Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

Order Cancellation

• You may request to cancel your order at any time before it is handed over to the courier or specialist logistics provider.
• Cancellation requests made after the product has been handed over to the carrier are subject to the return procedure.

Right of Withdrawal

• You may return a purchased product within 14 days of the date of delivery, without providing any reason.
• For the right of withdrawal to apply, the product must be unused, undamaged, and remain in a condition suitable for resale.

Return Conditions and Product Characteristics

Many of the products in the Studio Hane selection are made from natural and craft-led materials. Accordingly:

• Natural Material Characteristics: Variations in colour, texture, grain, and form in products made from natural wood, marble, ceramics, or handwoven materials are not defects; they are inherent and distinctive characteristics of the product. Such natural variations are not considered defective products.
• Returned products must be unused and sent complete with their original packaging, protective packing materials, and any included accessories.
• To ensure the return process can be completed correctly, we kindly ask that you provide your invoice or order details.

Items Not Eligible for Return

• Products showing signs of use or whose original condition has been altered.
• Products returned without their original packaging and protective packing materials, or sent in a manner that may result in damage during transport.
• Products made with customised dimensions, colours, or design changes, including special-order items.

Delivery and Damage Inspection

• Due to their delicate nature, our products are carefully packed to provide the highest possible protection during transportation. Upon delivery, we strongly recommend checking the outer packaging for signs of crushing, tearing, or impact damage.
• If damage to the product or package is noticed at the time of delivery, you should refuse delivery and request that the courier or logistics representative prepares a “Damage Assessment Report”.
• Transport damage claims submitted without such a report will be assessed separately by Studio Hane, taking into account the delicate nature of the product.

How Does the Return Process Work?

• You may initiate your return request through the contact form on our website or by emailing info@studiohane.com.
• It is sufficient to include your order number, full name, and the product you wish to return in your request.
• Once your return request has been approved, we will inform you of the appropriate shipping method and our logistics partner. Studio Hane is not responsible for any damage or additional costs arising from shipments made without our information and guidance.

Return Shipping Costs

• For returns made under the right of withdrawal where the product is not defective, the shipping or transportation cost is the responsibility of the customer.
• Large Items and Furniture: Return transportation costs for large items requiring specialist logistics may vary depending on the nature of the product and your address. This amount will be shared with you before the return process begins.
• For faulty, incomplete, or incorrect products sent as a result of an error by Studio Hane, all return shipping costs will be covered by us.

Refunds

• Once the returned product reaches our address, it will undergo a quality inspection.
• For products approved as meeting the return conditions, the payment will be refunded to the original method of payment, such as credit card or bank transfer, within the statutory period of 14 days.
• The time it takes for the refund to appear in your account may vary depending on your bank’s processing procedures.

Contact

You may contact us at any time with your questions or requests:

Email: info@studiohane.com

Phone: +90 530 250 76 79