Some of our products consist of pieces made from natural materials, involving handcraftsmanship and requiring careful handling during transport. For this reason, delivery conditions may vary based on the size, volume, form and material of the product.

ORDER PREPARATION AND DELIVERY TIME

Unless otherwise stated on the product page, in-stock items are handed over to the carrier or the relevant logistics company within 7–10 business days after payment confirmation.

After your product is handed over to the carrier or specialized logistics company, the delivery time may vary depending on your region and the carrier's distribution schedule.

Tracking information will be sent to you by email or SMS once your order is shipped.

In the event of delays caused by public holidays, seasonal operational density, adverse weather conditions or force majeure, you will be notified as soon as possible.

DELIVERY COVERAGE

Products suitable for standard shipping are delivered to addresses throughout Türkiye.

Delivery conditions for products not suitable for standard shipping are stated separately on the relevant product pages.

Products marked "Available for delivery within Istanbul only" on the product page are delivered only to addresses within the Istanbul boundaries for logistical safety reasons.

SHIPPING AND DELIVERY FEES

Delivery fees may vary based on the nature, volume and delivery address of the product. The current shipping or delivery fee is shown at the payment step.

In cases where "Free Delivery" is indicated on the product page or in seasonal campaigns, the shipping fee is covered by Studio Hane.

Additional service fees may apply for islands, areas defined as remote by logistics companies, or addresses requiring non-standard transport. In such cases, we will contact you to arrange delivery before shipping.

PRODUCTS REQUIRING SPECIAL HANDLING

Delicate designs, furniture and large-volume products are shipped via the carrier or logistics method designated by Studio Hane to ensure safe transport.

For such products, the delivery day and time may be scheduled separately with the customer based on operational availability.

It is the customer's responsibility to ensure that the delivery address is suitable in terms of building entrance, elevator, stairwell and door width for the product to pass through.

If delivery cannot be carried out due to reasons related to the address or delivery area, any re-shipment, waiting or additional operational costs may be charged to the customer.

INSPECTION AND DAMAGE PROCEDURE AT DELIVERY

When receiving your product, please inspect the outer surface of the package for crushing, tearing, wetness, impact marks or opening.

If there is visible damage on the outer package or the product, you must have the carrier or logistics representative draw up a Damage Assessment Report before accepting the product.

For products requiring special handling, inspection is recommended to be carried out before the delivery representative leaves.

Transport damage claims without a damage assessment report will be evaluated separately based on the nature of the product and the delivery conditions.

UNRECEIVED ORDERS

In cases where the order cannot be delivered due to no one being present at the address, refusal of delivery or failure to meet the conditions necessary for delivery, additional service fees may be applied for any re-shipment, waiting or return transport costs incurred.

For products requiring special handling, additional transport fees may apply if the scheduled delivery appointment is not kept.

ORDER CANCELLATION AND CHANGES

Cancellation or change requests are evaluated within the scope of the Cancellation and Return Conditions.

CONTACT

You can always reach us with your questions and requests:

Email: info@studiohane.com

Phone: +90 530 250 76 79