1. PARTIES AND DEFINITIONS

1.1. SELLER

Company Name: Rfined İç ve Dış Ticaret Ltd.Şti.
Address: Atatürk Mah. Metropol Istanbul C1 Blok No:2B Ataşehir/Istanbul/Türkiye
Phone: 05302507679
Email: info@studiohane.com
Website: www.studiohane.com

In this contract, the website with the domain name www.studiohane.com shall be referred to as the "SITE", and [Company Legal Name] shall be referred to as the "SELLER".

1.2. BUYER

The person shopping through the SITE and whose information is included in the order form.

Name Surname / Company Name:
Address:
Phone:
Email:

DISTANCE SALES CONTRACT

1. PARTIES AND DEFINITIONS

In this Distance Sales Contract, [Company Legal Name] shall be referred to as the "SELLER", the website with the domain name www.studiohane.com shall be referred to as the "SITE", and the person shopping through the SITE and whose information is included in the order form shall be referred to as the "BUYER".

1.1. SELLER

Company Name: Rfined İç ve Dış Ticaret Ltd.Şti.
Address: Atatürk Mah. No:2B Ataşehir/Istanbul/Türkiye
Phone: 05302507679
Email: info@studiohane.com
Website: www.studiohane.com

1.2. BUYER

The person shopping through the SITE and whose information is included in the order form.

Name Surname / Company Name:
Address:
Phone:
Email:

2. SUBJECT AND SCOPE OF THE CONTRACT

The subject of this contract is to set out the rights and obligations of the parties regarding the sale and delivery of the products ordered electronically by the BUYER through the SITE, within the scope of Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts.

The BUYER acknowledges that, prior to completing the order, they have been informed about the essential characteristics of the products, the sales price, payment method, delivery conditions and the right of withdrawal; and that they have placed the order after reading and approving this information.

The preliminary information form, order summary and invoice presented before the payment page on the SITE are integral parts of this contract.

Prices announced on the SITE are sales prices. Prices and campaigns are valid until updated or modified. Prices and campaigns announced for a limited period are valid until the end of the specified period.

3. PRODUCT AND ORDER INFORMATION

The type, quantity, sales price, total price including taxes, shipping or logistics fee (if any) and payment information of the products subject to the contract have been displayed to the BUYER during the order stage and have been approved by the BUYER.

Essential information about the products is available on the SITE and forms an integral part of this contract.

The sales price of the goods or services and any additional costs are clearly notified to the BUYER before the order is completed.

Unless otherwise stated, the shipping or logistics fee is borne by the BUYER. Where free delivery is provided as part of a campaign, this cost is covered by the SELLER.

4. PAYMENT AND CARD SECURITY

Payment transactions are carried out via secure payment infrastructures.

The BUYER's critical payment information, such as credit card, debit card, expiration date and CVV, is not viewed, recorded or stored by the SELLER.

Information used during payment transactions is processed via the secure systems of the relevant bank or payment institution.

5. DELIVERY AND PERFORMANCE

· The SELLER delivers the ordered product to the address notified by the BUYER, depending on stock availability and following the collection of the product price, without exceeding the legal period of 30 days.

· Unless otherwise stated, delivery costs are borne by the BUYER. Where free delivery is provided as part of a campaign, these costs are covered by the SELLER.

· Upon delivery, the products and packaging must be inspected before acceptance. If there is crushing, tearing, wetness or impact marks on the outer surface of the package, or if damage is noticed on the product, a Damage Assessment Report must be drawn up by the carrier or logistics representative before the product is accepted.

· Transport damage claims without a damage assessment report will be evaluated separately by the SELLER.

· Delivery to the person present at the address specified by the BUYER is considered as delivery to the BUYER.

· If the BUYER requests shipping by a carrier other than the one designated by the SELLER, the SELLER is not responsible for any risks that may arise.

· The BUYER is responsible for any additional costs that may arise due to not being at the address, delaying the delivery or failing to accept the product.

· If the product price is not paid for any reason, or if the payment is cancelled in the bank's records, the SELLER's obligation to deliver shall cease.

· If the SELLER cannot deliver on time due to force majeure or unforeseen circumstances, the BUYER will be notified.

· If the supply of the ordered product becomes impossible, the SELLER shall notify the BUYER in writing within 3 days of learning of this situation, and shall refund any collected amounts to the BUYER within the legal period.

6. RIGHT OF WITHDRAWAL AND RETURN PROCEDURE

6.1. Withdrawal Period

The BUYER has the right to withdraw from the contract within 14 days from the delivery of the product to themselves or to the person or institution at the address indicated, without giving any reason.

6.2. Exercise of the Right of Withdrawal

To exercise the right of withdrawal, written notification must be made to the SELLER within the 14-day period. The notification may be made via the contact form on the SITE or via the email address info@studiohane.com.

The product to be returned within the scope of the right of withdrawal must comply with the return conditions specified in this contract.

6.3. Product Nature and Return Conditions

Many of the products on the SITE are produced from natural and craft-focused materials. Differences in color, texture, grain, weave and form may be observed in materials such as natural wood, marble, ceramic, rattan, hand-weaving and similar.

These differences are natural and characteristic features of the product; they are not considered defective products in themselves.

Products returned within the scope of the right of withdrawal must be:

• unused,
• undamaged,
• maintaining their resaleable condition,
• complete with original packaging, protective packing materials and any accessories,
• packed in a way that will not be damaged during return transport.

Invoice or order information must be shared during the return process.

Returns are not accepted in the following cases:

• Products bearing signs of use or having lost their resaleable condition
• Products sent without original packaging and protective packing elements
• Products damaged due to insufficient or incorrect packaging during return shipment
• Custom order products prepared with personalized size, color, finish, fabric or design changes

6.4. Return Process

For a return request, it is sufficient to provide the order number, name-surname and the product to be returned.

If deemed necessary, additional information or visuals regarding the product or packaging may be requested.

Once the return request is approved, the appropriate shipping method for the product will be communicated to the BUYER. The return shipment must be made in accordance with the SELLER's instructions.

The SELLER is not responsible for any damage, loss or additional costs that may arise from shipments made without the SELLER's knowledge and instruction.

6.5. Return Shipping and Transport Fees

Within the scope of the right of withdrawal, for returns made without any defect in the product or incorrect product shipment, the shipping and transport fee is borne by the BUYER.

For products requiring special handling, the return transport method and transport fee may vary based on the nature of the product and the delivery address. This amount is shared with the BUYER before the return process is initiated.

In cases of defects originating from the SELLER, missing parts or incorrect product shipment, the shipping and transport fee for the return is covered by the SELLER.

6.6. Refund

Once the returned product reaches the SELLER, the necessary inspections are performed.

The price of products approved for compliance with the return conditions will be refunded to the BUYER within the legal period and at the latest within 14 days, via the payment method used for the order.

The time for the refund to be reflected in the account or card may vary depending on the bank's transaction processes.

No refund is made for products that do not comply with the return conditions, and the product may be sent back to the BUYER.

7. PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

The right of withdrawal cannot be exercised for the following products:

• products prepared in line with the BUYER's wishes or personal needs,
• products with custom size, color, finish, fabric or design changes,
• products produced to order or personalized.

For products in this scope, the custom order nature may be additionally stated on the product page or at the order stage.

8. GENERAL PROVISIONS

The BUYER acknowledges that, prior to placing the order, they have been informed about the essential characteristics of the product, sales price, payment method, delivery conditions, right of withdrawal and return conditions.

If the SELLER cannot fulfill its obligations under the contract on time due to force majeure or unforeseen circumstances, the BUYER will be informed.

The SELLER reserves the right to make changes to the content, design, product information and services on the SITE.

For matters not regulated in this contract, the provisions of Law No. 6502 on the Protection of Consumers, the Regulation on Distance Contracts and the relevant legislation shall apply.

9. RESOLUTION OF DISPUTES

For disputes that may arise from this contract, Consumer Arbitration Committees are authorized within the monetary limits announced by the Ministry of Trade; and Consumer Courts are authorized for disputes exceeding these limits.

10. ENTRY INTO FORCE

The BUYER is deemed to have accepted all the terms of this contract at the moment they confirm their order and complete the payment via the SITE.

This contract enters into force upon its approval by the BUYER in the electronic environment.